– Bachelor’s degree in Information Systems, Information Technology, or related degree
– At least 5 years’ experience in IT Help Desk, Service Desk, Incident Management, or IT related field
– Good analytical, problem solving, communication, interpersonal skills, collaboration skill and service mind.
– A strong working knowledge of computer systems, hardware, Windows software, and Microsoft Office 365
– An openness to learning new technologies
– Work Under Pressure & Meet timely manner
– Able to work schedule 24×7 Coverage with 8 Hour Shifts (2 off / week)