– Bachelor or higher degree
– At least 10 years of experience driving digital/data driven innovation projects or equivalent that have measurable positive impact to customer experience
– Good knowledge of overall CX ecosystem in Fintech/Digital platform
– Experience in applied data analytics and science and customer insights
– Expertise in Human Center Design and, Design Thinking methodologies
– Experience in Banking and Financial services industry is advantageous
– Demonstrated capabilities in stakeholder management at senior levels
– Ability and mindset to work collaboratively across various functions
– Good understanding of trends and themes in digital customer experience management using Big Data/AI
– High level of intellectual curiosity and area comfortable with ambiguity
– Excellent interpersonal and communication skills