CX Applied Intelligence

Full time @SCB in Other
  • ธนาคารไทยพาณิชย์ จำกัด (มหาชน) สำนักงานใหญ่ 9 ถนนรัชดาภิเษก เขตจตุจักร กรุงเทพฯ 10900 View on Map
  • Post Date : October 16, 2023
  • 0 Application(s)
  • View(s) 75

Job Detail

  • Job ID 10665
  • Experience 8 Years +
  • Gender Any
  • Qualifications Degree Bachelor

Job Description

– Bachelor or higher degree
– At least 10 years of experience driving digital/data driven innovation projects or equivalent that have measurable positive impact to customer experience
– Good knowledge of overall CX ecosystem in Fintech/Digital platform
– Experience in applied data analytics and science and customer insights
– Expertise in Human Center Design and, Design Thinking methodologies
– Experience in Banking and Financial services industry is advantageous
– Demonstrated capabilities in stakeholder management at senior levels
– Ability and mindset to work collaboratively across various functions
– Good understanding of trends and themes in digital customer experience management using Big Data/AI
– High level of intellectual curiosity and area comfortable with ambiguity
– Excellent interpersonal and communication skills

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